● How to Order Raffia and Other Products:
We accept orders 24 hours a day through our online store.

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● Product Prices:
Please check the prices listed on the product pages.

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● Additional Costs:
Consumption tax is included. Shipping fees will be charged separately.

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● Payment Methods:
Credit card payment is available.

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● Shipping Fees:
<International Delivery>
Area 地域13: ​China, South Korea, Taiwan / 3,400 yen
Area 地域14: Oceania, Canada, Mexico, Middle East, Europe / 6,700 yen
Area 地域15: Asia (excluding China, South Korea, Taiwan) / 4,550 yen
Area 地域16: Central and South America (excluding Mexico), Africa / 8,100 yen
Area 地域17: USA (including overseas territories like Guam) / 7,900 yen

<Domestic Delivery *in Japan>
Hokkaido / 1,740 yen
Northern Tohoku / 1,350 yen
Southern Tohoku / 1,230 yen
Kanto / 1,230 yen
Shinetsu / 1,230 yen
Hokuriku / 1,230 yen
Chubu / 1,230 yen
Kansai / 1,350 yen
Shikoku / 1,480 yen
Chugoku / 1,480 yen
Kyushu / 1,740 yen
Okinawa / 2,070 yen
※Free for orders totaling ¥25,000 or more.
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● Returns and Exchanges:
We take great care to ensure product quality, but if any of the following issues occur, please contact us by email or phone within 7 days of receiving the product:

・The product received is different from what was ordered
・The product is dirty or damaged

For defective products due to the above reasons, we will cover the shipping cost for the exchange. Please contact us, and send the product back to us. We will send you a replacement. In the case of returns, we will cover the handling fee for the refund.

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● Contact Information:

Business Name: lolo Basketry
Representative: Akiko Ishizuka
Phone Number: 080-8818-5884
Email Address: lolo.basketry@gmail.com
Business Hours: From 10:00 AM (excluding Sundays and holidays)